FAQ

Frequently asked questions

Delivery

How much is delivery?
Delivery is free on every UK order, with no minimum spend.

How long will my order take?
Our products are sent directly from our suppliers, so most orders arrive within 7 to 14 working days. We'll email you once your order is on its way.

Do you deliver outside the UK?
Not at the moment. We only deliver to UK addresses.

My order hasn't arrived. What should I do?
If it's been more than 14 working days, email us with your order number and we'll sort it out.

Returns & refunds

Can I return something if I change my mind?
Yes. You have 14 days from receiving your order to let us know, and then 14 days to send it back. Please email us first so we can give you the return address. Full details are in our Returns & Refunds policy.

What if my item arrives damaged or faulty?
Send us your order number and a photo, and we'll send a replacement or give you a full refund, including any return postage.

How long do refunds take?
We refund within 14 days of receiving your return, back to your original payment method.

Products

How do I choose the right size?
Each product page explains how to measure your pet. If your pet is between sizes, we usually recommend going for the larger one. Still unsure? Email us and we'll help.

Are your products safe for my pet?
Always supervise your pet with any new toy or product, especially at first, and remove anything that becomes damaged. If your pet has a health condition, please check with your vet first.